CUSTOMER SERVICE
TERMS / CUSTOMER SERVICE
RETURNS AND EXCHANGES
Damaged Goods:
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately
By Phone: (917) 970-1250
By Email: cs@clarksbotanicals.com
Please include your order number for the most expedient service. The carrier will inspect and pick up the damaged package and the damaged item will be replaced.
RETURNS / EXCHANGE RESTRICTIONS
Shop with confidence. Any full sized product purchased from us can be returned or exchanged within 30 days of purchase for any reason. Please note that this policy does not apply to trial kits or subscription renewal items.
If you would like to return a product, please reach out to us by email at cs@clarksbotanicals.com
We may also be able to suggest an alternative product or help problem solve as to why your product is not working for you.
While we’re happy to refund or replace your product, we are unfortunately unable to refund shipping charges.
Please see our terms of service for additional details about our return policy.
Clark’s Botanicals
81 Pondfield Road, #263
Bronxville, NY 10708
Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.
Returning a Gift:
If you are returning a gift please reach out to us by email at cs@clarksbotanicals.com
PRICING AND PAYMENT POLICY
We accept the following forms of payment:
· American Express
· VISA
· MasterCard
SHIPPING AND HANDLING INFORMATION
|
USPS Ground |
USPS Next Day |
International |
|
$7 |
+$12 |
+$31 |
Please add $10.00 for shipments to Alaska, Hawaii, and Puerto Rico.
Multiple addresses
At this time, we do not ship to more than one address per order.
Sales Tax
We are required by law to apply sales tax to orders (including shipping & handling) for the following states: NJ, NY, PA, TX.
Accuracy of Information
We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Clark’s Botanicals counter nearest you.
Links
Clark’s Botanicals is not responsible for third party websites that link to or from the sites. Clark’s Botanicals disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Clark’s Botanicals and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.
Technical Problems
If you experience any technical problems during your shopping experience, please contact (917)970-1250 or email cs@clarksbotanicals.com